Home Delivery FAQs
When will my order be delivered?
Orders will be shipped on Monday each week via FedEx Home Delivery. You will get order status emails from FedEx when your order has shipped and when it is expected to arrive.
What if I’m not home?
No problem! FedEx will leave your order at the front door in an insulated box. Once home, unpack your items as soon as you are able.
How should I expect my order to arrive?
Ingredients are carefully packaged in a refrigerated box so food stays fresh even if you’re not home when we deliver. Any freshly thawed items can either be refrigerated or refrozen for later use.
What are the shipping costs?
Shipping is included in your order. Like many online services you aren’t charged a separate shipping fee.
Who will deliver my order?
Your order will be delivered by FedEx Home Delivery.
When will my card be charged?
Because many items are charged by the pound we will not know your exact total until your order is packed at which time your card will be charged.
Can I recycle my packaging?
We do not have an economical means to return and reuse the packing. You can recycle the cardboard locally with your recycling program.
Order totals are estimated
Since many items are priced by the pound, your final total may be a little more or less than your order’s initial estimated total. Once finalized, your total will be charged to your credit card on file and your receipt will be emailed.
Payment is required before delivery
We accept all major credit and debit cards as our sole payment method. At the time of placing your first order you will be prompted to add a credit card to your account. Once finalized, your order’s total will be charged to your card on file and your receipt will be emailed.
Short stock items
Please understand that Red House Ranch is a small farm not a large warehouse. If an item becomes unavailable, your final total will be reduced by the amount of the out of stock items.